This policy applies to codedigix.us and to all services provided by CodeDigix. Questions? Email info@codedigix.us.
1. Introduction
CodeDigix ("CodeDigix", "we", "us" or "our") operates the website codedigix.us and provides AI automation, software development, IT and digital marketing services. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.
By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site and our services.
2. Information We Collect
Information you provide to us
- Contact details — name, email address, phone number and company name submitted through our contact or quote forms.
- Project information — the service you are interested in, estimated budget and any project details you describe to us.
- Communication records — emails, call notes, messages and support tickets exchanged with our team.
- Billing information — invoicing details required to process payments. Card data is handled by our payment processors and is never stored on our servers.
Information collected automatically
- Technical data — IP address, browser type and version, device type, operating system and screen resolution.
- Usage data — pages viewed, time on page, referring website, links clicked and general navigation patterns.
- Cookies and similar technologies — small files used to keep the site functioning and to understand aggregate traffic.
Client project data
When delivering services we may be granted access to systems, accounts or datasets belonging to you. Such data is processed strictly on your instructions, used only to perform the agreed services, and never sold, shared or repurposed.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries, prepare proposals and provide quotations.
- To deliver, maintain and support the services you have engaged us for.
- To process payments, issue invoices and maintain financial records.
- To communicate project updates, service notices and important account information.
- To improve our website, service offerings and customer experience.
- To send marketing communications where you have consented, with an unsubscribe option in every message.
- To detect, prevent and address fraud, abuse, security incidents or technical issues.
- To comply with applicable legal, tax and regulatory obligations.
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
4. Legal Basis for Processing
Where data protection laws such as the GDPR apply, we process personal data on one or more of the following bases:
- Contract — processing necessary to provide the services you have requested.
- Legitimate interests — improving our services, securing our systems and communicating with prospective clients, provided your rights are not overridden.
- Consent — for marketing emails and non-essential cookies, which you may withdraw at any time.
- Legal obligation — where retention or disclosure is required by law.
7. AI Services and Third-Party Models
Where our services involve artificial intelligence or large language models, please note:
- We use enterprise-grade providers whose terms state that customer data submitted through their APIs is not used to train their public models.
- We minimise the data sent to any model, transmitting only what is necessary for the automation to perform its task.
- Sensitive fields can be redacted, tokenised or excluded entirely at your request.
- Where regulations require it, we can deploy private, self-hosted or on-premises models instead.
- Automated actions that carry material risk are configured with human approval steps.
8. Data Security
We apply appropriate technical and organisational measures to protect information, including encryption in transit (HTTPS/TLS), access controls limited to authorised personnel, secure credential storage, regular software patching, monitoring and backups.
No system can be guaranteed completely secure. While we work hard to protect your information, we cannot warrant absolute security of data transmitted over the internet. Please notify us immediately at info@codedigix.us if you suspect any compromise.
9. Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy:
- Enquiry and quote data — up to 24 months from the last contact, unless a project begins.
- Client project records and documentation — for the duration of the engagement and up to 7 years afterwards where required for legal, tax or warranty purposes.
- Financial and invoicing records — as required by applicable tax law.
- Marketing contacts — until you unsubscribe or request deletion.
When information is no longer required, it is securely deleted or anonymised.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal retention requirements.
- Object to or restrict certain processing activities.
- Request a portable copy of data you provided to us.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email info@codedigix.us. We will respond within the timeframe required by applicable law, typically within 30 days. We may need to verify your identity before acting on a request.
11. Third-Party Links
Our website may contain links to external sites and platforms that we do not control. This Privacy Policy does not apply to those services, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.
12. Children's Privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your jurisdiction). If we become aware that such information has been collected, we will delete it promptly.
13. International Data Transfers
We operate internationally, and information may be processed in countries other than your own, including the United States. Where data is transferred across borders, we take reasonable steps to ensure it remains protected by appropriate safeguards and contractual commitments.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated revision date. Material changes will be communicated to active clients by email where appropriate. Continued use of our website or services after an update constitutes acceptance of the revised policy.
15. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or how your information is handled, please contact us:
- Email: info@codedigix.us
- Phone: (469) 312-8092
- Website: codedigix.us